Everest Online Book Nepal maintains a transparent and strict refund and cancellation policy for all users:

• No Refund After Service Provided: Once payment is made and a cricket ID is issued, the request is considered fulfilled and is non-refundable. Users are advised to thoroughly verify service details prior to payment.

• Failed or Duplicate Payments: In case a payment is processed but ID generation fails, a refund will be issued after verification. For duplicate payments, the excess amount will be returned or credited at the user’s request.

• Withdrawals: Withdrawals of account balances or winnings must be requested via the third-party betting platform, which manages the specific mechanisms, timelines, and requirements. Everest Online Book Nepal does not guarantee withdrawal fulfillment and is not responsible for delays or denials by external betting sites.

• Refund Denial: Losses incurred while betting, errors made during bet placement, or perceived unfairness of outcomes do not qualify for refunds or compensation.

• Exceptions: Special cases, such as fraud, unauthorized transactions, or proven error by Everest Online Book Nepal, will be investigated and, if verified, refunded appropriately.

• Request Procedure: All refund inquiries must be made through our 24/7 support team with transaction details. Refund decisions are communicated within five business days.